The customer lifecycle typically begins with acquisition. However, in the realm of mobile user communication, we shift the beginning of the journey to the point where a user has installed an app.
What is lifecycle marketing in the context of mobile apps?
Stage 4:
Retention & Loyalty
Stage 5:
Re-Engagement & Re-Activation
Thus, the user lifecycle goes from installation to onboarding, registration, activation, engagement, conversions, repeat purchases, retention, loyalty, and, if necessary, re-engagement and reactivation. We cover these points within the five key stages: